Maintenance
WINS
provides a maintenance service for ongoing product management and a smooth operating the information security system. WINS realizes customer satisfaction through its own quality assurance activities and preventive maintenance activities. Maintenance service is a WINS responsibility management system to ensure the quality of self-developed products such as maintaining the normal state of system and accommodating customer requirements according to environmental changes in the process of operations after installing an information protection system.
Maintenance Service
Range of service and procedures
Maintenance services are composed of periodic inspection services for prevention and failure handling services for post-processing.
Periodic inspection service
| Classification | Range of support | Note |
|---|---|---|
| Software |
|
Software version upgrade is classified by level of service |
| Hardware |
|
In case of hardware-removable, make a contract with hardware vendor separately |
| Others |
|
The cycle of Regular visits classified by the level of service |
Failure handling service
윈스에서 처리서비스
-
- 장애발생
- 위협파악/분석, 위협경보 발행, 비상대응체제 몰입
-
- 장애접수
- 원인분석, 해경방안 수립, 원격지원
-
- 인력파견
- 상황판단, 해결방안제시, 문제해결
-
- 사후관리
- 원인/결과기록, 조치이력, 분석/관리
고객사
- 장애발생
- 장애발생신고
- 문제해결(원격지원/방문지원)
- 문제햬결 확인 미치 안정화
- 장애처리 문서화
